Supervision,
I'm sitting in the library, a notebook, mango juice - just eaten my supermarket sandwich before I go back to work . I was trying to draw a mind map , to gather my thoughts. But I think writing here will help me to clarify... I'm very aware that complaints don't work out well for the person who complains. Recently a friend of mine walked out of her job. She had made a complaint about the behaviour of a male colleague - and her complaint was substantiated by other members of staff, but when she spoke about this with her practice manager things did not go well. She left her job. He got promotion. How this happened is so far inexplicable! Enough to say that she felt bullied and undermined by the complaints procedure itself. She felt that her conduct was instantly the focus of the complaint rather than the conduct of the person that she had complained about. How did that happen? She felt 'as if the attack dogs had been released' and so she ran... It looks like ignori...